These Terms & Conditions govern your use of this website and your
engagement with counselling, psychological, career guidance and related services offered through the practice.By accessing this website, submitting an enquiry, booking an appointment or engaging in
services, you agree to these Terms & Conditions.If you do not agree with these terms, please do not use the website or book services
through it.
1. Nature of Services
The practice provides psychological and counselling-related services, which may
include:
Individual
counselling/therapy
Child and adolescent
counselling
Parent counselling
Career guidance and student
counselling
Couple and relationship
counselling
Psychological guidance and related
services
The specific services available may change from time to time.Information provided on this website is intended to describe the services generally and
does not constitute a diagnosis, medical opinion or guarantee of any particular outcome.
2. Counselling Is Not an Emergency Service
Counselling services provided through this practice are not intended to
replace emergency medical or psychiatric services.If you or another person is in immediate danger or requires urgent medical or
psychiatric assistance, please contact the appropriate emergency service or visit the nearest emergency medical
facility.Do not rely on website forms, email or appointment requests for urgent or emergency
assistance.
3. Appointment Booking
Appointments may be requested through the booking facility available on the
website.The submission of an appointment request does not necessarily mean that an appointment
has been confirmed.An appointment will be considered confirmed only after confirmation from the practice or
through the applicable booking system.You are responsible for providing accurate contact and appointment information.
4. Rescheduling and Cancellation
Appointments once booked cannot be cancelled. However, you may request to reschedule
your appointment by providing at least 2 days’ prior notice of the scheduled appointment date.Requests for rescheduling made less than 2 days before the scheduled appointment will
not be considered, and the appointment will remain as originally scheduled.In exceptional cases where cancellation is requested after an appointment has been
booked, 20% of the total appointment fee will be deducted, and the remaining amount will be refunded, subject to the
applicable payment and refund process.
5. Fees and Payments
Fees for counselling and other services will be communicated before or at the time of
booking.Where online payment is available, payment may be processed through a third-party
payment provider.The practice reserves the right to update service fees from time to time. Changes will
not ordinarily affect appointments that have already been confirmed unless otherwise communicated.
6. Online Counselling
Where counselling is provided through online or digital communication platforms, you
acknowledge that:
Internet connectivity may affect the
quality or continuity of sessions.
Technical failures may occur.
You are responsible for arranging a
private and reasonably secure environment for your session.
You should avoid participating in a
session from a public or unsafe location.
You should not record a session
without prior consent.
Confidentiality may be affected by
the security or privacy practices of third-party communication platforms.
Reasonable measures will be taken to maintain professional confidentiality; however,
complete confidentiality cannot be guaranteed in relation to risks inherent in electronic communication.
7. Professional Boundaries and Communication
Communication outside scheduled sessions should generally be limited to appointment
coordination, administrative matters and other appropriate professional purposes.Email, text messages, messaging applications and social media should not be considered
substitutes for counselling sessions.Information sent through electronic communication may not receive an immediate
response.
8. Confidentiality
Confidentiality is an essential part of counselling.Information shared during professional sessions will generally be treated as
confidential, subject to applicable law, professional standards and the limits of confidentiality described in the
Privacy Policy.Confidentiality may be limited where disclosure is required or permitted by law or where
there is a serious and immediate concern regarding safety or the welfare of an individual, including a child or
vulnerable person.The applicable limits of confidentiality will be discussed as appropriate during the
professional relationship.
9. Children and Adolescents
Where services are provided to children or adolescents, consent and involvement of
parents, guardians or legally authorised persons may be required depending on the individual’s age, circumstances and
applicable law.The boundaries of confidentiality will be explained appropriately to the young person
and relevant parent/guardian.
10. No Guarantee of Outcomes
Psychological counselling is a collaborative process, and outcomes can vary between
individuals.While professional care will be provided with reasonable skill and diligence, no
specific therapeutic, psychological, academic, career or personal outcome can be guaranteed.
11. Website Content
The information available on this website is provided for general informational
purposes.Website content should not be interpreted as a substitute for individual psychological
assessment, professional counselling, medical advice, psychiatric treatment or emergency care.Although reasonable efforts are made to keep information accurate and current, errors or
omissions may occur.
12. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics,
photographs, logos, branding, design elements and original materials, belongs to or is used with permission by Sayonee
Chatterjee.You may access the website for personal, non-commercial purposes.You may not reproduce, modify, distribute, publish, sell or commercially exploit website
content without prior written permission.
13. Prohibited Use
You agree not to:
Use the website for unlawful
purposes
Attempt to gain unauthorised access
to the website or its systems
Interfere with the website’s
security or operation
Submit false, misleading or
fraudulent information
Use the website to harass, threaten
or harm another person
Introduce malicious software or
harmful code
Copy or misuse website content
without permission
14. Third-Party Services
The website may use third-party services for purposes such as appointment scheduling,
payment processing, website hosting, analytics, communication or other technical functions.Use of such services may be governed by the respective third party’s terms and privacy
policies.We are not responsible for the independent actions, availability or policies of
third-party platforms.
15. Limitation of Liability
To the extent permitted by applicable law, Sayonee Chatterjee shall not be responsible
for losses resulting from:
Temporary website
unavailability
Technical problems beyond reasonable
control
Internet or communication
failures
Third-party platform failures
Unauthorised access resulting from
circumstances beyond reasonable control
Reliance solely on general
information published on the website
Nothing in these Terms is intended to exclude or limit liability where such exclusion or
limitation is prohibited by applicable law.
16. Changes to Services and Terms
Services, fees, appointment procedures and website content may be changed, suspended or
discontinued from time to time.These Terms & Conditions may also be updated periodically.The updated version will be published on this website with a revised “Last Updated”
date.Your continued use of the website after an update may constitute acceptance of the
revised Terms, subject to applicable law.
17. Governing Law
These Terms & Conditions shall be governed by the laws applicable in India.Any dispute arising in connection with these Terms or the services shall be subject to
the jurisdiction of the courts having appropriate jurisdiction in India.
18. Contact
For questions regarding these Terms & Conditions, appointments or services, please
contact:Sayonee Chatterjee Counselling Psychologist Email: psychologistsayonee@gmail.com Phone: 8777478932